Stranded by Ryanair: the rant that became a book
Stranded in Spain courtesy of Ryanair (or Ruinair, as he calls it), Paul Kilduff ruminates on the debt we owe Michael O’Leary and his no-frills revolution.
The first sign of terminal trouble is the subtle inactivity at the Malaga departure gate.
Our scheduled boarding time passes quite uneventfully. Growing mumblings of discontent and half-truths circulate like gossip. There is an aircraft outside so there’s hope, but it has technical problems. The screens show “Retrasadoâ€. This is Spanish for “Your aircraft is brokenâ€. We wait in a void of customer service.
One brave passenger walks up to the desk and comes back holding up 10 fingers. We will board in 10 minutes? He announces: “Delayed until 10 o’clock tonight.†Eight hours late. An engineer is flying out. (Read Full Story On The Times)










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